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Refund Policy

At Ishveen Group, we take great care to deliver quality products. If you receive an item with a manufacturing defect, we are happy to replace or refund it under the terms below.

Effective Date: 24 May 2026

Returns

Returns are accepted only in case of manufacturing defects.

  • You must inform us within 3 days of delivery if your product is defective or damaged.
  • Items must be returned in original packaging with proof of purchase.
  • No returns, exchanges, or refunds will be accepted for non-defective items, including cases of change of mind, incorrect orders placed by the customer, or general dissatisfaction.

Return Process

  1. Email us at support@ishveen.in within 3 days of delivery, mentioning your order number and attaching clear photos of the defect.
  2. Our team will verify the issue and share the return shipping instructions.
  3. Once the returned product is received and inspected, we will approve a replacement or refund.

Refunds

  • Approved refunds will be processed to your original payment method within 5-7 business days.
  • Shipping charges are non-refundable unless the defect was due to our error.

Exchanges

  • Defective items can be exchanged for the same product (subject to availability).
  • If the replacement is unavailable, a full refund will be issued.
Questions?
For any questions about returns or refunds, please contact us at support@ishveen.in or call +91 99537 63753.